Join Katie Grice, Process Evolution Manager for Murray’s Cheese, for a conversation about best practices in shipping, and how to set yourself up for success, and tips that will help you exceed your customer’s expectations.

Key Takeaways

• It’s all in the preparation: Setting up your workspace. What supplies do you need? Set your schedule- when to cut, wrap, ship? Online systems and technology to ease the process and batch tracking
• How to pack to keep cheese cool: Shipping expectations, regulations, best practices for materials, ratio of ice to cheese weight
• Solving issues before they happen: preventive measures, common challenges, variables we can and can’t control
• Going the extra mile: resolving issues and solutions go the extra mile to retain customer

About the Presenter
Katie Grice has been packing and shipping cheese directly to customers for over 4 years, building teams and setting up assembly lines to efficiently and accurately send out products all over the country. She specializes in Lean Manufacturing Practices, a part of the Toyota Production System. She learned a huge amount of shipping skills from working as the Shipping Manager for the Cellars at Jasper Hill in Greensboro, Vermont.

Today, she works as the Process Evolution Manager in New York City for Murray’s Cheese. In that role, Katie focuses on how to work with leaders to build systems across multiple departments so that they are set up to maintain a high level of productivity, even when unexpected variables or changes can challenge the system. Her favorite part of her role at Murray’s Cheese is blending two of her favorite passions: helping people and sharing really good cheese.

ACS members can find the link to register here.