Creamery Retail Sales

Zingerman's Creamery
Published
July 11, 2018
Location
Ann Arbor, MI
Category
Retail  
Job Type
Posting Duration
30 days

Description

Do you love to engage with customers?

Do you have a strong desire to learn?

Do you want a job with MANY benefits & perks?

Do you want to have FUN?

We are very proud to have 1 of the 700 certified cheese professionals in the country managing our shop - come and learn from Tessie while working in a fun retail shop!

  • Learn how to sell American artisan cheeses
  • Learn how to sell American beers & wines
  • Sell  our house-made gelato, shakes, sundaes and malts
  • Learn to make made-to-order sandwiches, salads and cheese plates
  • And so much more - if it's cheese or gelato related - we learn & teach it!

Full Time, Starting wage is $11-$12.50, based on experience

Zingerman's Creamery has an exciting training strategy with clearly defined expectations and pay increases along the way. The more areas that you train in and the more flexible you are the more money you will make.

Shifts we are hiring for:

  • Opening Shifts:  6am-2pm
  • Closing Shifts:  1pm-9pm
  • Mid Shifts:  11am-7pm
  • Event Shifts:  2pm-10pm

Job Duties & Responsibilities

The Performance Expectations for this position are:

 

  • Greets and assists all guests in the shop, giving great service and going the extra mile every time
  • Prepares made-to-order cheese sandwiches, salads and cheese plates
  • Preps ingredients used in menu items
  • Cuts, slices and wraps cheese for sampling and for sale
  • Prepares gelato menu items such as making sundaes, floats, malts, shakes, and sandwiches.
  • Assists or presents with public educational tastings
  • Safely handles equipment such cheese wire, knives, machine slicer, panini press and oven
  • Follows all food safety, hygiene, and sanitation guidelines
  • Answer all guest inquiries - in person or over the phone
  • Follows and completes all daily task board items
  • Cleans bathrooms, retail shop and tasting room - including sweeping, mopping, wiping surfaces, cleaning windows, dusting, etc.
  • Cleans dishes using 3-compartment dish sink
  • Sets up and breaks down the hard cheese display daily
  • Maintains displays of products using the Zingerman's and Creamery's "Look and Feel" guidelines
  • Replenishes products in retail space
  • Actively develops and shares knowledge about our products with guests
  • Uses cash register to complete guest purchases
  • Follows checklists and procedures
  • Participates in weekly meetings to stay up to date with the on-goings of the business
  • Follows all Zingerman's and Creamery recipes (ex. Service, customer complaints, etc.)
  • Upholds all Zingerman's Guiding Principles and Mission Statement
  • Completes Training Passport within stated time frames.

Other Functions:

  • May participate with inventory as needed
  • May have an opportunity to sample (demo) products offsite
  • Cross-training opportunities in other areas of the Creamery
  • May attend and participant in Zingerman's events and learnings

Skills & Experience

The Success Patterns for this position are:

  • Has at least 1 year of experience working in retail sales or customer service
  • Strong desire to learn
  • Excellent customer service skills - engages with customers sincerely & genuinely

Physical Demands

  • Must be able to relocate up to 25 pounds regularly

 

Successful Candidates will have the following Personal Characteristics:

  • Passionate about great food, especially cheese & gelato
  • Detail-oriented
  • Can handle complexity and paradox
  • Self-motivated, especially under pressure
  • Strong organizational skills
  • Strong interpersonal skills
  • Ability to work independently and as a member of a team
  • Flexible and hardworking
  • Able to set priorities
  • Able to effectively manage their emotions in the workplace

Compensation & Benefits

Full Time, Starting wage is $11-$12.50, based on experience

Zingerman's Creamery has an exciting training strategy with clearly defined expectations and pay increases along the way. The more areas that you train in and the more flexible you are the more money you will make.

 

Benefits & Perks

  • Health insurance, 401k, dental insurance, vision insurance, life insurance, Health Savings Accounts, Flexible spending plans (dependent care)
  • Company contribution to Health insurance (for full time crew out of basic orientation)
  • 401k match (for full time crew out of basic orientation)
  • PTO (Paid time off) you earn it and you can take it with you when you leave. (for crew out of basic orientation)
  • Free cheesemaking classes, tastings and events
  • Up to 50% discount on cheese and gelato from the Creamery
  • Discounts at other Zingerman's businesses (for all crew out of basic orientation)
  • Paid training
  • Paid lunch breaks
  • 25% reimbursement on any massage
  • And more!

Other Details

Want to learn more about Zingerman's Creamery?  

Visit www.zingermanscreamery.com!

How to Apply

Apply online:  https://zingermans.applicantpool.com/jobs/253619.html